Sr Claims Adjuster-Litigation
About The Position
Manages complex, high-exposure claims and lawsuits arising out of Dallas Area Rapid Transit (DART) operations to obtain the most cost-effective and beneficial outcome. The position evaluates liability exposure, develops defense and resolution strategies, investigates contested claims, negotiates and settles claims within delegated authority, and represents DART in mediations, trials, and depositions. It prepares claim and management reports, coordinates with attorneys and Legal staff, and may mentor employees or serve as interim Manager, Liability Claims when authorized. The role is based at 1401 Pacific Ave, Dallas, Texas. Work is generally in an environment with minimum exposure to dust, noise, or temperature, but visits to DART operating facilities may involve moderate exposure to dust, noise, temperature, weather, petroleum products, and chemicals when safety policies and protective equipment are followed. The employee must pass a physical examination that includes a drug screen to operate DART non-revenue vehicles and must be available for irregular hours and short-notice work.
Requirements
- Bachelor’s degree from an accredited college or university in Business Administration, Insurance, or a related field; equivalent combinations of related education and experience may substitute for stated minimums, excluding the high school diploma/GED, licenses, or certifications.
- Five years of related experience in insurance claims adjusting, litigation management, or a related environment.
- Texas Department of Insurance Casualty License.
- Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
- Ability to work irregular hours and be available to work on short notice.
- Proficiency with a personal computer, established RMIS, word processing, spreadsheet and database applications, and typical office equipment.
- Ability to meet internal and external customer expectations, obtain customer feedback, improve services, and build effective customer relationships.
- Sound decision-making ability based on analysis, wisdom, experience, and judgment.
- Ability to learn technical skills and new industry, company, product, or technical knowledge quickly.
- Ability to apply rigorous logic and methods to solve difficult problems and identify underlying issues.
- Ability to write clearly and succinctly in varied communication settings and styles.
Responsibilities
- Review and evaluate claim files for liability exposure and determine DART’s defense strategy when a lawsuit is received.
- Direct attorney involvement early to develop a defense or resolution strategy in DART’s best interest.
- Conduct on-site investigations when necessary to determine liability and document DART’s position on contested claims that result in litigation.
- Evaluate relevant expenses and analyze lawsuits to develop a resolution framework and basis for settlement negotiations.
- Prepare reports recommending claim dispositions for the Manager, Liability Claims and prepare management reports as needed.
- Settle claims within delegated authority levels.
- Present settlement recommendations and requests for authority to the Manager, Liability Claims or Claims Committee, including summaries of facts, appraisals, and validated damages.
- Attend mediations, trials, and depositions as DART’s representative and work with attorneys and mediators toward beneficial outcomes for DART.
- Communicate with claimants, attorneys, witnesses, DART employees, and other relevant parties; accurately document communications and take recorded statements when necessary.
- Provide attorneys with financial authority, when appropriate, to resolve lawsuits before trial.
- Maintain an accurate calendar and diary in RMIS for mediations, depositions, hearings, and trials; coordinate with DART attorneys and Legal staff to keep suit status current.
- Train new employees and mentor less experienced adjusters.
- Serve as interim Manager, Liability Claims when authorized; oversee time-sensitive matters and ensure daily activities are performed as needed.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
