Litigation Claims Adjuster, Trucking

Reserv

8h•Remote

About The Position

Reserv is seeking a skilled Litigation Claims Examiner to manage litigated auto claims, including trucking claims, and attend trials, conferences, mediations, and arbitrations. The role investigates claims, evaluates liability and damages, negotiates and settles disputes, manages litigation, maintains electronic files, analyzes defense counsel performance, and reports regularly to the Claims Manager. The adjuster also collaborates with product and engineering teams to share feedback and identify technology and process improvements. The position manages primarily litigated claim files from inception through closure, makes coverage decisions, develops litigation strategy, oversees legal processes and expenses, and coordinates with clients, counsel, vendors, and other stakeholders. It is suited to a motivated, empathetic, communicative, curious, and creative claims professional who values prompt resolution, problem-solving, and improving established processes. The job is remote and requires willingness to travel for client and claims needs.

Requirements

10 or more years of claims-handling experience, including at least 5 years handling a pending inventory with more than 60% in litigation.
Active adjuster license(s), with willingness to obtain all required licenses within 45 days and complete state-required testing.
Knowledge of transportation coverages, contractual risk transfer, and additional insured forms.
Strong medical knowledge.
Ability to manage time-sensitive demands with a sense of urgency.
Ability to communicate promptly, courteously, and professionally by phone and in writing.
Strong analytical and negotiation skills, including conducting negotiations directly with opposing counsel.
Knowledge of multiple state statutes and good-faith claim-handling practices, regulations, and guidelines.
Ability to collaborate professionally with all claim stakeholders.
Attention to detail, time-management skills, and ability to work independently in a fast-paced remote environment.
Willingness to travel for client and claims needs.
Bachelor's degree; applicants without a degree are encouraged to apply if they possess the other qualifications.

Nice To Haves

Transportation litigation experience, including rideshare, auto, or trucking claims.
Personal lines experience may also be relevant for applicants who meet the other requirements.
Interest in continuous learning, professional development, problem-solving, and questioning the status quo.

Responsibilities

Investigate claims and gather relevant information and documentation.
Evaluate liability and damages, identify areas of dispute, and negotiate and settle claims with opposing parties or their insurers.
Manage litigated auto claims, including legal processes, expenses, and claim files from inception to closure.
Attend mediations, arbitrations, court hearings, trials, and other proceedings as necessary.
Communicate regularly with clients, claims adjusters, attorneys, and other stakeholders.
Collaborate with defense counsel, claims counsel, and litigation claims management on strategic planning.
Develop and maintain positive working relationships with approved defense firms and other vendors.
Review legal documents and ensure compliance with the initial suit-handling plan of action.
Serve as a corporate representative for discovery review and depositions, and appear as a corporate representative at depositions and trials when needed.
Analyze policy language, make appropriate coverage decisions, and draft complex coverage correspondence.
Direct and control the activities and costs of outside vendors, including defense and coverage counsel, experts, and independent adjusters.
Maintain electronic claim files and analyze defense counsel performance.
Report regularly to the Claims Manager.
Collaborate with product and engineering teams to provide feedback and identify technology and process improvements.
Maintain adjuster licenses and continuing education requirements.
Obtain required licenses within 45 days, including completing state-required testing.