Claims Adjuster

AIG • Atlanta, GA

2d • Onsite

About The Position

The Casualty Claims Analyst IV on the Lexington and AIG Programs team investigates, evaluates, and negotiates general and auto liability claims while providing a high standard of customer service. The role includes contacting insureds promptly and following up to support timely, accurate reserving and claim resolution. The position manages assigned claims from initial analysis through resolution, including coverage, liability, damages, reserves, litigation, and settlement activities.

The role requires property and casualty licenses, which must be obtained within six months of hire. The posting also states an ability to obtain required licenses within 90 days. AIG asks team members to work primarily in the office, while noting a flexible work environment that supports collaboration from home or in the office.

Requirements

• At least 2 years of auto and general liability claims experience.
• Bachelor’s degree or equivalent work experience.
• Experience resolving moderate-severity injury claims.
• Experience evaluating coverage and writing coverage letters.
• Excellent interpersonal and organizational skills, including the ability to handle multiple tasks and competing priorities.
• Ability to work independently, handle multiple tasks simultaneously, and exercise good judgment.
• Ability to collaborate and manage work in a flexible environment, whether at home or in the office.
• Effective decision-making skills, including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Knowledge of claim-handling procedures and best practices.
• Property and casualty licenses are required; the posting states they must be obtained within six months of hire and also says required licenses must be obtained within 90 days.

Nice To Haves

• Garage claims experience.
• Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs.
• Multi-state adjuster licenses.

Responsibilities

• Investigate, evaluate, and negotiate general and auto liability claims.
• Contact insureds promptly and follow up to support timely and accurate reserves and claim resolution.
• Analyze coverage and evaluate liability and damages.
• Establish accurate reserves throughout the life of each claim file.
• Maintain and manage a diary system to efficiently manage and resolve cases.
• Communicate file updates and reserves to brokers, insureds, and underwriters when appropriate.
• Attend mediations to resolve cases.
• Participate in roundtables to discuss reserves and claim strategy.
• Efficiently manage and resolve assigned claim inventory.
• Manage litigation and defense counsel to promote timely and cost-effective outcomes.
• Maintain a high standard of customer service.

Benefits

• A comprehensive Total Rewards benefits package focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level