Claims Adjuster

Towne Park•Plymouth Meeting, PA

4d•$69,000 - $104,000

About The Position

Towne is seeking an Insurance Claims Adjuster to manage a diverse, multi-state portfolio of claims. The role investigates, evaluates, and resolves Auto, General Liability, Casualty, and Property claims while providing responsive service to claimants, Operations team members, and internal and external partners. The adjuster works with Operations, Accounting, Risk Management, claimants, third-party administrators (TPAs), insurance carriers, vendors, and other business partners. The position manages claims from first notice of loss through investigation, resolution, and closure; evaluates coverage, liability, damages, reserves, and settlement opportunities; and negotiates settlements. It also supports compliance, claim documentation, claimant communications, subrogation and recovery, and escalation of complex or high-exposure matters. The role operates independently with minimal supervision and follows established guidelines, policies, and procedures. The annual base pay range is $69,000–$104,000. Travel of up to 5% may be required. Most work is performed in a climate-controlled environment, with occasional exposure to inclement weather and varying temperatures.

Requirements

High school diploma or GED.
Insurance adjuster licenses required in all 33 states where Towne handles claims; candidates who lack some licenses may be considered and must obtain them within the timeframe set at hire. Towne will pay for licensing in remaining states.
Maintain all licenses in good standing, including continuing education requirements.
Minimum 4–6 years of insurance claims adjusting experience, preferably in a multi-state environment.
Demonstrated experience handling Auto, General Liability, Casualty, and Property claims.
Strong knowledge of claims investigation, liability determination, coverage analysis, reserving, negotiation, and settlement practices.
Understanding of self-funding, self-insured retentions, and third-party administrator (TPA) concepts.
Strong customer-service orientation and ability to balance claimant and business needs while maintaining claims-handling standards.
Ability to independently manage a high-volume caseload with accuracy and complete documentation.
Proficiency in MS Office (Excel, Word, and Outlook) and Riskonnect or similar claims-handling systems.
Excellent verbal and written communication with internal teams, customers, vendors, TPAs, and attorneys.
Good judgment and discretion in processing and documenting claim files.
Interest and willingness to learn claims and litigation topics relevant to the company and department.

Nice To Haves

Some college education.
Workers’ Compensation claims experience.

Responsibilities

Manage multi-state claims from first notice of loss through investigation, resolution, and closure.
Review claim documentation, including estimates, expense bills, and invoices.
Maintain accurate claim notes, reserves, payments, and supporting documents in the claims system.
Evaluate coverage, liability, damages, reserves, and settlement opportunities.
Negotiate settlements with claimants, attorneys, carriers, vendors, and other parties.
Gather information, investigate incidents, and identify trends that can speed resolution.
Respond to calls, emails, and requests from attorneys, carriers, clients, and Operations.
Provide responsive, empathetic communication so claimants understand the process, next steps, and timelines.
Comply with state and federal laws and company policies and procedures.
Answer claim and payment inquiries, assist with rental car assignments, and set up new claim files.
Identify subrogation, recovery, fraud, and cost-savings opportunities.
Send and respond to reimbursement demands, including intercompany arbitration.
Transmit documents to Towne’s claims TPAs.
Escalate significant, complex, litigated, or high-exposure claims appropriately.
Support risk leadership on complex claims, including claims in litigation.