Auto Claims Supervisor

Goodville Mutual Casualty Company•New Holland, PA

12d

About The Position

This position supervises and trains auto claim representatives handling personal and commercial auto lines, and handles settlement of casualty claims across all lines with settlement authority up to $40,000. The role evaluates and negotiates claims, ensures compliance with company guidelines and the Unfair Claims Practices Act, and helps develop workflow solutions and training for the auto claims team. It also involves coordinating with claims leadership, attending industry events, and traveling to organization offices and vendor work sites.

Requirements

Texas all lines adjuster license, or ability to obtain one, required.
Ability to supervise employees and coordinate work processes required.
Ability to learn the coverages of all insurance policies written by the company required.
Effective communication and negotiation skills required.
Ability to work effectively with company computer systems required.
Ability to work flexible hours, travel to all organization offices, including offices in Pennsylvania, Ohio, and South Dakota, and travel to vendor work sites required.
Ability to work in an office environment with moderate noise, remain stationary, and operate a computer for most of the time required.
Ability to move throughout the office to access work materials and move materials weighing up to ten pounds daily required.
Ability to perform the essential functions of the job with or without reasonable accommodation required.

Nice To Haves

College education preferred.
Five years of Property and Casualty claims experience preferred.
Knowledge of Property and Casualty insurance coverages and terms preferred.
Involvement in insurance-related seminars and continuing education preferred.

Responsibilities

Handle complex casualty claims according to company guidelines and in compliance with the Unfair Claims Practices Act.
Supervise auto physical damage-only claim representatives.
Verify policy coverage on assigned casualty claims.
Evaluate casualty claims for proper settlement.
Negotiate with claimant carriers, insureds, and attorneys when necessary.
Assign new auto losses with assistance from the Casualty Claim Manager and Casualty Claim Supervisor.
Communicate with the Casualty Claim Manager when assistance is necessary.
Notify the Casualty Claim Manager of claims that exceed the $40,000 settlement authority.
Establish and maintain proper documentation on assigned claims.
Report claims complaints to the Casualty Claims Manager.
Attend claims seminars and insurance-related meetings and participate in claims associations.
Assist the Casualty Claim Supervisor and Casualty Claim Manager with developing workflow solutions for auto claims.
Refer potential fraud claims to the SIU Manager.
Assist the Casualty Claims Manager in training and educating Auto Claims Representatives.
Teach basic insurance coverages and terminology to entry-level Auto Claims Representatives.
Perform other duties as assigned.