Auto Casualty Claims Supervisor

FCIC•Bedford Park, IL

11d•Hybrid

About The Position

First Chicago Insurance Company is seeking an Auto Casualty Claims Supervisor to directly supervise its Auto Casualty Claims unit. The role ensures compliance with state-mandated claims-handling guidelines and oversees proper investigation and resolution of claims. The supervisor monitors production, staff development, and the quality of files assigned to the unit. The position is hybrid after training and is intended for local candidates working from either the Bedford Park or Oak Brook location. The supervisor leads and develops unit staff, reviews claims and diaries, guides investigation and settlement practices, sets claim authority, and supports effective procedures and customer service. The position also manages administrative functions, staff performance, training, litigation strategy, complaints, customer inquiries, and special projects. First Chicago Insurance Company describes its workplace as fast-paced and offers training and development, growth opportunities, and a competitive benefits package for full-time employees. The estimated compensation range is $52,500–$106,250 per year.

Requirements

At least 5 years of auto liability claims, property damage, casualty claims, and/or supervisory experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim professional.

Nice To Haves

At least 5 years managing litigated personal auto files.
Non-standard auto claims-handling experience; preferred but not required.

Responsibilities

Lead, motivate, and direct Auto Casualty unit staff.
Conduct file and diary reviews to monitor adjuster work, investigation, documentation, fair settlement practices, and compliance with company quality standards.
Set appropriate claim authority based on investigation and approve settlement checks within the supervisor’s authority.
Review reports and design and support procedures to improve claim settlement, customer service, and quality and quantity levels.
Oversee procedures to ensure effectiveness and compliance.
Determine departmental training needs and establish or participate in training programs for personnel and processes.
Work with staff on litigation handling for suits related to claims, and develop and manage cost-effective defense strategies.
Identify systems issues, problems, and enhancement suggestions.
Review, direct, and assign new losses.
Screen and select candidates.
Set performance objectives and monitor results; conduct performance appraisals.
Review files daily for payment approvals above adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance complaints.
Review and direct claim activity in response to customer inquiries.
Complete reports and special projects as assigned.