Auto Casualty Claims Supervisor

Warrior Insurance Network•Bedford Park, IL

13d•Hybrid

About The Position

Warrior Insurance Network is hiring an Auto Casualty Claims Supervisor to directly supervise its growing Casualty Claims unit. The role is responsible for ensuring compliance with state-mandated claims-handling guidelines and proper investigation and resolution of claims, while monitoring production, staff development, and the quality of assigned files. The position is hybrid after training and is intended for local candidates working from either the Bedford Park location, approximately one mile south of Chicago Midway Airport, or the Oak Brook location. The supervisor leads and supports unit staff, reviews claims and diaries, oversees investigations and settlements, and manages the unit’s administrative functions. The role also supports training, litigation and defense strategy, quality and service improvements, system enhancements, customer inquiries, and special projects. The estimated compensation range is $52,500 to $106,250 per year; offered compensation depends on experience, skills, education, certifications, and geographic location.

Requirements

At least 5 years of auto liability claims and/or supervisory experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim professional.

Nice To Haves

At least 5 years managing litigated personal auto files.
Non-standard auto claims experience.

Responsibilities

Lead, motivate, and provide direction to Casualty Unit staff.
Conduct file and diary reviews to monitor adjuster work and ensure appropriate investigation, documentation, fair settlement practices, and company quality standards.
Set appropriate authority levels on claim files based on investigation and approve settlement checks within authority.
Review reports and design and support procedures that improve claim settlement and customer service while maintaining desired quality and quantity levels.
Oversee implementation and monitoring of procedures to ensure effectiveness and compliance.
Determine departmental training needs and establish and participate in programs addressing personnel and process training needs.
Work with staff on litigation handling for cases with suits and develop and manage cost-effective defense strategies.
Identify system issues, problems, and suggestions for enhancements.
Manage unit administration, including reviewing, directing, and assigning new losses; screening and selecting candidates; setting performance objectives and monitoring results; conducting performance appraisals; and completing reports.
Review files daily for payment approvals above adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance complaints.
Conduct and direct claim activity in response to customer inquiries.
Complete special projects as assigned.