Auto Casualty Claims Supervisor

First Chicago Insurance Company (FCIC)•Chicago, IL

13d•$52,500 - $106,250•Hybrid

About The Position

First Chicago Insurance Company is seeking an experienced Auto Casualty Claims Supervisor to directly supervise its Auto Casualty Claims unit. The role is responsible for ensuring compliance with state-mandated claims handling guidelines, appropriate investigation and resolution of claims, and monitoring production, staff development, and file quality. The position is hybrid after training and is intended for local candidates working from either the Bedford Park or Oak Brook location. The supervisor leads and develops unit staff, reviews claims and diaries, supports fair and timely settlement practices, and manages technical, litigation, and administrative aspects of the unit. The role also helps improve claims procedures and customer service, manages performance and training, and handles escalated customer and Department of Insurance matters. The estimated compensation range is $52,500 to $106,250 per year; published ranges are estimates. First Chicago Insurance Company offers a competitive benefits package to full-time employees.

Requirements

At least 5 years of auto liability claims, property damage, casualty claims, and/or supervisory experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim professional.

Nice To Haves

At least 5 years managing litigated personal auto files.
Non-standard auto claims handling experience.

Responsibilities

Lead, motivate, and provide direction to Auto Casualty Unit staff.
Conduct file and diary reviews to monitor adjuster work, appropriate investigation and documentation, fair settlement practices, and compliance with company quality standards.
Set appropriate claim authority based on investigation and approve settlement checks within the supervisor’s authority.
Review reports and design and support procedures to improve claim settlement and customer service while maintaining quality and quantity standards.
Oversee implementation and monitoring of procedures for effectiveness and compliance.
Determine departmental training needs and establish or participate in training programs for personnel and processes.
Work with staff on litigation handling for cases involving suits.
Develop and manage cost-effective defense strategies.
Identify system issues, problems, and potential enhancements.
Review, direct, and assign new losses.
Screen and select candidates.
Set performance objectives and monitor results.
Conduct performance appraisals and complete reports as needed.
Review files daily for payment approvals above adjuster authority and transfer files to appropriate areas, such as SIU, Litigation, Total Loss, or Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance complaints.
Review and direct claim activity related to customer inquiries.
Complete special projects as assigned.