Auto Claims Property Damage Supervisor

Warrior Insurance Network•Bedford Park, IL

4d•Onsite

About The Position

The Property Damage Supervisor oversees the productivity and personnel of the Property Damage Coverage Unit. The role ensures compliance with state-mandated claims-handling guidelines, appropriate understanding of policy language and coverages, and proper claim investigation and conclusions. The supervisor monitors production, develops staff, and maintains the quality of files assigned to the unit. This is an on-site position in Bedford Park, Illinois. The posting also identifies the company’s Oak Brook location as an option for local candidates. The estimated compensation range is $48,750 to $93,750 per year.

Requirements

At least 5 years of auto liability claims experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Background in personnel selection, goal setting, performance monitoring, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Team Lead or Auto Claims Leadership experience preferred.
Prior Non-Standard Auto Claims experience is a plus but not required.

Responsibilities

Lead, motivate, and direct unit adjusters.
Conduct file and diary reviews to monitor adjuster work, documentation, fair claim settlement practices, and compliance with company quality standards.
Set appropriate claim authority levels based on coverage determinations and investigations, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement, customer service, and quality and quantity of work.
Oversee implementation and monitoring of procedures for effectiveness and compliance.
Determine unit training needs and establish or participate in training programs for personnel and processes.
Identify systems issues and concerns and suggest enhancements.
Manage unit administration, including reviewing, directing, and assigning new losses.
Set performance objectives and monitor performance results.
Conduct performance appraisals.
Review files daily for payment approvals above adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance inquiries.
Review and direct claim activity in response to customer inquiries.
Ensure compliance and customer-service regulations and initiatives are met.