Auto Property Damage Claims Director

FCIC•Bedford Park, IL

About The Position

The Auto Property Damage Claims Director oversees the productivity and personnel of an Auto Property Damage Unit. The role ensures compliance with state-mandated claims-handling guidelines, proper understanding of policy language and coverages, and appropriate claim investigation and conclusions. The Director monitors production, staff development, and the quality of files assigned to the unit. The position leads and develops auto adjusters, reviews claim files and diaries, supports fair and timely claim settlements, and maintains company quality standards. It also manages unit administration, performance objectives, training, customer and regulatory inquiries, and processes for routing claims to appropriate departments.

Requirements

At least 5 years of auto liability property damage claims-handling experience.
At least 3 years of experience supervising or managing auto claims adjusters.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Background in personnel selection, goal setting, monitoring performance, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Non-Standard experience is preferred but not required.
Fluency in Spanish is a plus but not required.

Responsibilities

Lead, motivate, and provide direction to unit auto adjusters.
Conduct file and diary reviews to monitor adjuster work, documentation, fair claim settlement practices, and compliance with company quality standards.
Set appropriate claim authority based on coverage and investigation findings, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement processes and customer service while maintaining quality and quantity levels.
Oversee implementation and monitoring of procedures for effectiveness and compliance.
Identify department and unit training needs and establish or participate in training programs.
Identify system issues or concerns and suggest enhancements.
Manage unit administrative functions, including reviewing new losses and providing direction.
Set performance objectives and monitor results; conduct performance appraisals.
Review files requiring payment approvals above adjuster authority and direct transfer of files to appropriate areas, such as SIU, Litigation, Total Loss, and Subrogation.
Conduct one-on-one and unit meetings.
Review and direct claim activity related to Department of Insurance inquiries and customer inquiries.
Ensure compliance and customer service regulations and initiatives are met.