Property Damage Claims Director

Warrior Insurance Network•Bedford Park, IL

3d•Onsite

About The Position

The Auto Property Damage Director oversees the overall productivity and personnel of an Auto Property Damage Unit. The role ensures compliance with state-mandated claims handling guidelines, appropriate understanding of policy language and coverage, and proper investigation and resolution of claims. It also monitors production, staff development, and the quality of files assigned to the unit. This is an on-site position in Bedford Park, Illinois. First Chicago Insurance Company offers full-time employees a competitive benefits package.

Requirements

At least 5 years of auto liability property damage claims experience.
At least 3 years of experience supervising or managing auto claims adjusters.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Background in personnel selection, goal setting, monitoring performance, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Non-standard auto insurance experience.
Fluency in Spanish.

Responsibilities

Lead, motivate, and direct unit auto adjusters.
Conduct file and diary reviews to monitor adjuster work, ensure appropriate documentation, promote fair claim settlement practices, and maintain company quality standards.
Set appropriate claim authority based on coverage determinations and investigation findings, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement processes and customer service while maintaining desired quality and quantity levels.
Oversee implementation and monitoring of procedures to ensure effectiveness and compliance.
Identify department and unit training needs and establish or participate in programs to address personnel and process training needs.
Identify system issues or concerns and suggest enhancements.
Manage unit administrative functions, including reviewing and providing direction on new losses; setting performance objectives and monitoring results; conducting performance appraisals; reviewing files for payment approvals above adjuster authority; and transferring files to appropriate areas such as SIU, Litigation, Total Loss, and Subrogation.
Conduct one-on-one and unit meetings.
Review and direct claim activity, including Department of Insurance inquiries and customer inquiries.
Ensure compliance with customer service regulations and initiatives.