Property Damage Claims Director

Warrior Insurance Network•Chicago, IL

4d•$70,000 - $115,000•Onsite

About The Position

The Auto Property Damage Director oversees the productivity and personnel of an Auto Property Damage Unit. The role ensures compliance with state-mandated claims handling guidelines, proper understanding of policy language and coverage, and appropriate claim investigation and conclusions. It also monitors production, staff development, and the quality of files assigned to the unit. This is an on-site position in Bedford Park, Illinois. First Chicago Insurance Company provides a competitive benefits package to full-time employees.

Requirements

At least 5 years of auto liability property damage claims experience.
At least 3 years supervising or managing auto claims adjusters.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Background in personnel selection, goal setting, performance monitoring, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Non-standard auto insurance experience is a plus but not required.
Fluency in Spanish is a plus but not required.

Responsibilities

Lead, motivate, and direct unit auto adjusters.
Conduct file and diary reviews to monitor adjuster work, confirm appropriate documentation, ensure fair claim settlement practices, and maintain company quality standards.
Set appropriate claim authority levels based on coverage determinations and factual investigations, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement, customer service, and the unit’s quality and quantity results.
Oversee implementation and monitoring of procedures to ensure effectiveness and compliance.
Determine department and unit training needs, and establish and participate in programs to address personnel and process needs.
Identify systems issues and concerns and suggest enhancements.
Manage administrative functions, including reviewing and providing direction on new losses; setting performance objectives and monitoring results; conducting performance appraisals; reviewing files for payment approvals above adjuster authority and transferring files to appropriate areas; holding one-on-one and unit meetings; directing claim activity related to Department of Insurance and customer inquiries; and ensuring compliance and customer service requirements are met.