Associate Claims Specialist | Property Damage

Great West, an Old Republic Company•South Sioux City, NE

3d•Hybrid

About The Position

Great West Casualty Company is hiring an Associate Claims Specialist focused on liability physical damage in South Sioux City, Nebraska. The position is hybrid, with three days in the office and two days remote. It offers hands-on experience investigating property damage claims and working with customers, repair facilities, and other industry partners. The role is suited to an entry-level candidate, recent graduate, or someone with at least one year of relevant experience. Comprehensive training, mentorship, and development opportunities are provided. The specialist investigates, evaluates, negotiates, and settles third-party property damage claims involving commercial and passenger vehicles, motorcycles, and fixed property. The role includes assessing coverage and liability, setting reserves, reviewing damage estimates and repair costs, managing claim expenses, coordinating repairs and salvage, maintaining accurate claim files, communicating with stakeholders, and assisting with subrogation. The employee is expected to keep current with applicable laws and regulations and obtain and maintain required adjuster licenses. Great West Casualty Company, an Old Republic Company, describes its team as dedicated to customer service and employee professional growth. It offers ongoing training and opportunities for advancement. The company is an equal opportunity employer.

Requirements

Bachelor's degree or equivalent combination of education and related experience.
Strong customer service and communication skills.
Excellent organizational, time management, and multitasking abilities.
Strong analytical thinking and problem-solving skills.
Ability to work independently while managing multiple priorities.
Ability to obtain and maintain required adjuster licenses.
Valid driver's license, acceptable motor vehicle record, and reliable transportation for occasional business travel.

Nice To Haves

Experience as an auto claims adjuster, property damage adjuster, estimator, or in an automotive repair/body shop environment.
Knowledge of vehicle repair processes, auto estimating, and total loss evaluations.
Experience using Audatex, Mitchell, or similar estimating software.
Familiarity with salvage, rental, storage, and repair cost management.
Understanding of insurance coverages, negligence laws, and claims handling practices.
At least one year of insurance, claims, automotive repair, estimating, or customer service experience; the posting also welcomes entry-level candidates and recent graduates.

Responsibilities

Investigate, evaluate, negotiate, and settle third-party property damage claims involving commercial vehicles, passenger vehicles, motorcycles, and fixed property.
Verify insurance coverage and determine probable liability.
Establish and maintain appropriate claim and expense reserves.
Review and assess damage estimates, repair costs, and total loss evaluations.
Manage claim-related expenses, including storage, rentals, towing, salvage, downtime, and related costs.
Work with repair facilities, contractors, appraisers, rental vendors, and other service providers to support quality, timely, and cost-effective repairs.
Negotiate repair costs and claim settlements to achieve equitable resolutions.
Evaluate property damage using photos and estimates and, at times, in-person inspections.
Coordinate salvage and disposal processes for damaged vehicles and property.
Maintain organized claim files, accurate documentation, and effective diary management to support timely claim resolution.
Communicate proactively with customers, insureds, vendors, and other stakeholders throughout the claims process.
Assist with subrogation and physical damage claim coordination.
Maintain current knowledge of applicable state laws, negligence standards, and industry regulations.
Obtain and maintain required adjuster licenses.