Associate Claims Specialist | Property Damage

Great West Casualty Company•South Sioux City, NE

3d•Hybrid

About The Position

The Associate Claims Specialist handles third-party liability physical damage claims involving commercial vehicles, passenger vehicles, motorcycles, and fixed property. The role investigates, evaluates, negotiates, and settles claims; works with customers, repair facilities, and industry partners; and develops knowledge of claims handling and negotiation. It is suited to an entry-level candidate, recent graduate, or someone with at least one year of relevant experience. The company provides comprehensive training, mentorship, and development opportunities.

Requirements

Bachelor's degree or equivalent combination of education and related experience.
Strong customer service and communication skills.
Excellent organizational, time management, and multitasking abilities.
Strong analytical thinking and problem-solving skills.
Ability to work independently while managing multiple priorities.
Ability to obtain and maintain required adjuster licenses.
Valid driver's license, acceptable motor vehicle record, and reliable transportation for occasional business travel.

Nice To Haves

Experience as an auto claims adjuster, property damage adjuster, estimator, or in an automotive repair/body shop environment.
Knowledge of vehicle repair processes, auto estimating, and total loss evaluations.
Experience using Audatex, Mitchell, or similar estimating software.
Familiarity with salvage, rental, storage, and repair cost management.
Understanding of insurance coverages, negligence laws, and claims handling practices.

Responsibilities

Investigate, evaluate, negotiate, and settle third-party property damage claims involving vehicles and fixed property.
Verify insurance coverage and determine probable liability.
Establish and maintain appropriate claim and expense reserves.
Review and assess damage estimates, repair costs, and total loss evaluations.
Manage claim-related expenses, including storage, rentals, towing, salvage, and downtime.
Coordinate with repair facilities, contractors, appraisers, rental vendors, and other service providers to support quality, timely, and cost-effective repairs.
Negotiate repair costs and claim settlements to achieve equitable resolutions.
Evaluate property damage using photos and estimates and, at times, in-person inspections.
Coordinate salvage and disposal processes for damaged vehicles and property.
Maintain organized claim files, accurate documentation, and effective diary management for timely claim resolution.
Communicate proactively with customers, insureds, vendors, and other stakeholders throughout the claims process.
Assist with subrogation and physical damage claim coordination.
Maintain current knowledge of applicable state laws, negligence standards, and industry regulations.
Obtain and maintain required adjuster licenses.