Auto Claims Property Damage Supervisor

Warrior Insurance Network•Chicago, IL

5d•$48,750 - $93,750•Onsite

About The Position

The Property Damage Supervisor oversees the productivity and personnel of the Property Damage Coverage Unit. The role ensures compliance with state-mandated claims-handling guidelines, proper understanding of policy language and coverage, and thorough claim investigations and conclusions. It also monitors production, develops staff, and maintains the quality of files assigned to the unit. This is an on-site position in Bedford Park, Illinois. The posting also mentions the company’s Oak Brook location as a possible location for local candidates. The estimated compensation range is $48,750 to $93,750 per year.

Requirements

At least 5 years of auto liability claims experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Background in personnel selection, goal setting, performance monitoring, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.
Ability to work on-site in Bedford Park, Illinois.

Nice To Haves

Team Lead or Auto Claims Leadership experience is preferred.
Prior Non-Standard Auto Claims experience is a plus, but not required.

Responsibilities

Lead, motivate, and direct unit adjusters.
Conduct file and diary reviews to monitor adjuster work, confirm appropriate documentation, support fair claim settlements, and maintain company quality standards.
Set appropriate claim authority based on coverage determinations and factual investigation, and approve settlement checks within the supervisor’s authority.
Review reports and support procedures that improve claim settlement processes and customer service while maintaining desired quality and quantity levels.
Oversee procedures to ensure effectiveness and compliance.
Determine departmental and unit training needs, and establish and participate in training programs for personnel and processes.
Identify system issues and concerns and suggest enhancements.
Review, direct, and assign new losses.
Set performance objectives and monitor results.
Conduct performance appraisals.
Review files daily for payment approvals above adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance inquiries.
Review and direct claim activity related to customer inquiries.
Ensure compliance and customer service regulations and initiatives are met.