Auto Claims Property Damage Supervisor

FCIC•Bedford Park, IL

2d•Onsite

About The Position

The Property Damage Supervisor oversees the overall productivity and personnel of the Property Damage Coverage Unit. The role ensures compliance with state-mandated claims-handling guidelines, proper understanding of policy language and coverages, and appropriate claim investigations and conclusions. The supervisor monitors production, staff development, and the quality of files assigned to the unit. This is an on-site position for local candidates at either the Bedford Park or Oak Brook location. The company describes the position as an opportunity to join a growing company with potential for future career growth.

Requirements

At least 5 years of auto liability property damage claims-handling experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
Background in personnel selection, goal setting, monitoring, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Prior supervisory experience over auto adjusters is preferred.
Prior non-standard auto claims experience is a plus but not required.

Responsibilities

Lead, motivate, and provide direction to unit adjusters.
Conduct file and diary reviews to monitor adjuster work, confirm appropriate documentation, support fair claim settlement practices, and maintain company quality standards.
Set appropriate claim authority levels based on coverage determinations and investigations, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement processes and customer service while maintaining quality and quantity goals.
Oversee implementation and monitoring of procedures to ensure effectiveness and compliance.
Determine unit training needs and establish and participate in programs to address personnel and process training needs.
Identify system issues or concerns and suggest enhancements.
Manage unit administrative functions, including reviewing, directing, and assigning new losses.
Set performance objectives and monitor performance results.
Conduct performance appraisals.
Review files daily for payment approvals exceeding adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance inquiries.
Review and direct claim activity related to customer inquiries.
Ensure compliance and customer service regulations and initiatives are met.