Auto Claims Supervisor

Goodville Mutual Casualty Company•Earl Township, PA

1d•Onsite

About The Position

The Auto Claims Supervisor supervises and trains Auto Claims Representatives handling personal and commercial auto lines and settles casualty claims across all lines, with settlement authority up to $40,000. The role handles complex casualty claims according to company guidelines and the Unfair Claims Practices Act, evaluates claims, verifies coverage, negotiates settlements, maintains documentation, and escalates claims exceeding the supervisor’s authority. The position also supports claim assignment, workflow improvement, fraud referrals, and employee training.

Requirements

Texas all lines adjuster license, or ability to obtain one, is required.
Ability to supervise employees and coordinate work processes is required.
Ability to learn the coverages of all insurance policies written by the company is required.
Effective communication and negotiation skills are required.
Ability to work effectively with company computer systems is required.
Ability to work flexible hours and travel to all organization offices, including those in Pennsylvania, Ohio, and South Dakota, and to vendor work sites is required.
Ability to work in an office environment with moderate noise, remain stationary, and operate a computer for a majority of the time is required.
Ability to move throughout the office to access work materials and move materials weighing up to ten pounds daily is required.
Ability to perform the essential job functions with or without reasonable accommodation is required.

Nice To Haves

College education is preferred.
Five years of Property and Casualty claims experience is preferred.
Knowledge of Property and Casualty insurance coverages and terms is preferred.
Involvement in insurance-related seminars and continuing education is preferred.

Responsibilities

Handle complex casualty claims according to company guidelines and in compliance with the Unfair Claims Practices Act.
Supervise auto physical damage-only claim representatives.
Verify policy coverage on assigned casualty claims.
Evaluate casualty claims for proper settlement.
Negotiate with claimant carriers, insureds, and attorneys when necessary.
Assign new auto losses with assistance from the Casualty Claim Manager and Casualty Claim Supervisor.
Communicate with the Casualty Claim Manager when assistance is necessary.
Notify the Casualty Claim Manager of claims that exceed the $40,000 settlement authority.
Establish and maintain proper documentation on assigned claims.
Report claims complaints to the Casualty Claims Manager.
Attend claims seminars and insurance-related meetings and participate in claims associations.
Assist the Casualty Claim Supervisor and Casualty Claim Manager with developing workflow solutions for auto claims.
Refer potential fraud claims to the SIU Manager.
Assist the Casualty Claims Manager in training and educating Auto Claims Representatives.
Teach basic insurance coverages and terminology to entry-level Auto Claims Representatives.
Perform other duties as assigned.