Auto Claims Trainee

Liberty Mutual•Plano, TX

1d•Remote

About The Position

The Auto Claims Trainee initiates Auto and Property claims, provides customers with guidance on coverage and next steps, and helps move claims toward resolution. The role requires accurate First Notice of Loss (FNOL) documentation, policy interpretation, effective use of internal resources, and coordination with internal teams and external vendors. The employee works from home and must reside within 50 miles of a designated claims office. Weekday afternoon or evening shifts and rotating weekends may be required. The role includes company-sponsored training to obtain and maintain applicable licenses.

Requirements

At least 1–2 years of experience in a customer-facing or consultative role; insurance, financial services, healthcare, hospitality, or retail experience is preferred.
Demonstrated success in work requiring attention to detail, problem-solving, and time-sensitive decision-making.
Ability to deliver accurate, empathetic, and efficient service in a fast-paced environment.
High school diploma or equivalent.
Willingness to obtain and maintain applicable licenses through company-sponsored training programs.
Strong oral and written communication skills, including the ability to explain coverage and claims processes clearly.
Proficiency with Microsoft Outlook, keyboard shortcuts, and claims systems, along with demonstrated typing proficiency.
Ability to work from home while residing within 50 miles of a designated claims office.

Nice To Haves

Experience using claims systems, CRM platforms, or workflow tools to manage documentation and customer interactions.
Bachelor’s degree in Business, Communications, Insurance, or a related field.
Prior experience in insurance, financial services, healthcare, hospitality, or retail.

Responsibilities

Accurately and efficiently capture new Auto and Property claims and complete FNOL documentation.
Triage exposures using available resources and take appropriate actions to advance claims and pay what is owed.
Explain coverage, filing options, and the claims process to customers in a clear, consultative manner.
Set customer expectations, communicate next steps, and provide responsive, empathetic service to customers and agents.
Anticipate customer needs, remove friction, and drive timely claim outcomes.
Collaborate with internal teams and external vendors to progress claims and maintain service continuity.
Use critical thinking and creative problem-solving to resolve claims challenges and customer concerns.
Maintain accurate documentation, confidentiality, and compliance, and meet or exceed call-handling and transaction-quality goals.
Coordinate support services such as rental cars and towing.
Manage multiple tasks, take initiative, and follow through on commitments while continuing to learn claims processes, systems, and coverage.