Auto Claims Trainee

Liberty Mutual Insurance•Westborough, MA

3d•$38,000 - $70,000•Remote

About The Position

The Auto Claims Trainee handles the initiation of Auto and Property claims, applying technical processes and policy interpretation to document First Notice of Loss (FNOL) information, triage exposures, and help advance claims. The role provides customers with clear, consultative guidance about coverage, filing options, and next steps, while coordinating support and collaborating with internal teams and external vendors to facilitate claim resolution. This is a work-from-home position. Candidates must reside within 50 miles of a designated claims office. The position may require weekday afternoon or evening shifts and rotating weekends. Willingness to obtain and maintain applicable licenses through company-sponsored training is required. Liberty Mutual describes an inclusive workplace and mentions comprehensive benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups. The salary range is determined by factors including skills, experience, education, certifications, and location; no specific range is provided.

Requirements

At least 1–2 years of experience in a customer-facing or consultative role; insurance, financial services, healthcare, hospitality, or retail experience is preferred.
Demonstrated success in work requiring attention to detail, problem-solving, and decision-making under time-sensitive conditions.
Ability to provide accurate, empathetic, and efficient service in a fast-paced environment.
High school diploma or equivalent.
Willingness to obtain and maintain applicable licenses through company-sponsored training programs.
Strong oral and written communication skills for explaining coverage, filing options, and the claims process.
Ability to manage multiple tasks, take initiative, follow through on commitments, and respond to coaching.
Technology proficiency, including Microsoft Outlook, keyboard shortcuts, claims systems, and demonstrated typing proficiency.

Nice To Haves

Bachelor’s degree in Business, Communications, Insurance, or a related field.
Experience with claims systems, CRM platforms, or workflow tools for documentation and customer interactions.

Responsibilities

Accurately and efficiently capture new Auto and Property claims and complete precise First Notice of Loss (FNOL) documentation.
Triage exposures using available resources and take appropriate actions to advance claims and pay what is owed.
Advise customers on coverage, filing options, and the claims process in a clear and reassuring manner.
Set expectations, explain next steps, and provide responsive, proactive service to customers and agents.
Expedite claim outcomes by anticipating needs, removing friction, and driving timely resolution.
Collaborate with internal teams and external vendors to progress claims and maintain continuity of service.
Use critical thinking and creative approaches to address claim challenges and customer concerns.
Maintain documentation accuracy, confidentiality, and compliance, and meet or exceed service-level goals for call handling and transaction quality.
Coordinate support services, including rental cars and towing.