Auto Claims Representative
About The Position
Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The representative provides service to agents, insureds, and others to help ensure claims are resolved accurately and in a timely manner. The role includes completing the Company’s claims training program for the assigned insurance line and developing foundational claims-handling and product knowledge. After initial in-person training, work-from-home flexibility may be available as determined by the leadership team and job responsibilities.
Requirements
- Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
- Ability to organize data, multitask, and make decisions independently.
- Above-average written and verbal communication skills.
- Ability to write reports and compose correspondence.
- Ability to resolve complex issues.
- Ability to maintain confidentiality and data security.
- Ability to deal effectively with a diverse group of individuals.
- Ability to accurately handle mathematical problems, including geometry and financial calculations, and read and understand personal and business finance documents.
- Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
- Ability to work in the U.S. without current or future sponsorship.
Responsibilities
- Investigate, evaluate, and settle entry-level insurance claims.
- Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products.
- Learn and comply with Company claim-handling procedures.
- Develop entry-level claim negotiation and settlement skills.
- Build skills to serve agents, insureds, and others effectively.
- Meet and communicate with claimants, legal counsel, and third parties.
- Develop specialized skills, including estimating and use of designated computer-based programs for loss adjustment.
- Study for, obtain, and maintain adjuster licenses when required by statute, within Company or legal timelines.
- Continually develop product knowledge through participation in approved educational programs.
Benefits
- Friendly work environment
- Structured training program
- Employee mentoring
- Competitive base salary
- Matched 401(k)
- Fully funded pension plan once vested
- Bonus programs
- Paid time off, including holidays, vacation days, personal time, and sick leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
