Experienced Auto PD Claims Representative
About The Position
The Experienced Auto PD Claims Representative manages automobile property damage claims in the Auto PD Claim Unit. The role requires a high level of customer service, patience, and professionalism in a fast-paced environment with significant phone interaction. Comparative negligence claim handling experience is required. The representative analyzes policy terms and investigates coverage, accidents, liability, negligence, and damages. They manage claim reserves, arrange vehicle inspections, negotiate and settle claims within their authority, maintain follow-up on pending files, and work with customers, brokers, vendors, and company personnel to resolve disputes. The position also involves subrogation, legal and arbitration matters, customer communications, and timely mail processing. The representative may also provide backup support for Commercial Auto Claims.
Requirements
- Bachelor’s degree required.
- A minimum of 2 years of related property damage claim experience required.
- Comparative negligence claim handling experience required.
- Proficiency in personal computer skills, including Microsoft Office Suite.
- Ability to prioritize and manage multiple tasks effectively.
- Excellent communication, organizational, and customer service skills.
- Ability to work professionally in adversarial situations and in a fast-paced environment with significant phone interaction.
Nice To Haves
- Licensure in Connecticut, New Hampshire, Rhode Island, and other states is preferred.
Responsibilities
- Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
- Identify and investigate contested coverage claims that may require a roundtable discussion.
- Investigate auto accidents by interviewing claimants, witnesses, investigating officers, and other relevant parties to assess liability.
- Secure and analyze records, documentation, and loss-scene information to determine proximate cause, negligence, and damages.
- Evaluate and adjust reserves as necessary.
- Prepare dispatch instructions for field personnel to inspect vehicles.
- Negotiate and settle claims within individual authority limits, and seek supervisor approval when claims exceed those limits or require additional guidance.
- Maintain follow-up systems on pending files and advise insureds, claimants, and brokers of claim status.
- Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
- Ensure claims handling complies with privacy guidelines, laws, and regulations.
- Provide backup support for Commercial Auto Claims.
- Investigate and initiate subrogation processes when applicable.
- Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.
- Answer calls, return voicemails, and promptly respond to emails and text correspondence in a customer-focused phone environment.
- Process incoming and outgoing mail in a timely manner and in accordance with state guidelines.
- Complete other duties as assigned.
Benefits
- 4 weeks accrued paid time off and 9 paid national holidays per year.
- Free onsite gym at the Boston location.
- Tuition reimbursement.
- Low-cost health insurance options with coverage starting on Day 1, including medical, dental, and vision.
- Health and wellness program and fitness reimbursements.
- Auto and home insurance discounts.
- Matching gift opportunities.
- Annual 401(k) employer contribution of up to 7.5% of base salary.
- Paid family leave options, including paid parental leave.
- Professional development resources, including LinkedIn Learning and licensure assistance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
