Auto Claims Representative

Auto-Owners Insurance Company•Troy, MI

3d•Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help ensure claims are resolved accurately and on time. It includes completing the Company’s claims training program for the assigned line of insurance. After initial in-person training, the role may offer work-from-home time based on job responsibilities and as determined by the leadership team. The representative will build foundational knowledge of Company insurance products and procedures, develop claim negotiation, settlement, and service skills, and may develop specialized skills such as estimating and using designated computer-based loss-adjustment programs. Adjuster licenses must be obtained and maintained when required by statute and within the applicable Company or legal timeline.

Requirements

Bachelor’s degree or directly equivalent experience with property/casualty claims handling.
Ability to organize data, multitask, and make decisions independently.
Above-average written and verbal communication skills.
Ability to write reports and compose correspondence.
Ability to resolve complex issues.
Ability to maintain confidentiality and data security.
Ability to effectively deal with a diverse group of individuals.
Ability to accurately handle mathematical problems, including geometry and financial calculations, and to read and understand personal and business finance documents.
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
Ability to work in the U.S. without current or future sponsorship.

Responsibilities

Investigate, evaluate, and settle entry-level insurance claims.
Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products.
Learn and comply with Company claim-handling procedures.
Develop entry-level claim negotiation and settlement skills.
Build skills to effectively serve agents, insureds, and others.
Meet and communicate with claimants, legal counsel, and third parties.
Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
Study for, obtain, and maintain adjuster licenses when required by statute and within the timeline established by the Company or legal requirements.
Continually develop product knowledge through participation in approved educational programs.