Auto Claims Representative

Auto-Owners Insurance • Pittsburgh, PA

4d

About The Position

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help ensure claims are resolved accurately and on time. It includes completing the Company’s claims training program for the assigned line of insurance.

After initial in-person training, the role may offer work-from-home flexibility based on job responsibilities and as determined by the leadership team. The position requires studying insurance policies, endorsements, and forms; learning Company claim-handling procedures; developing negotiation and settlement skills; meeting and communicating with claimants, legal counsel, and third parties; and building specialized loss-adjustment skills, including estimating and using designated computer-based programs. The employee must study for, obtain, and maintain adjuster licenses when required by law and within Company or legal timelines.

Requirements

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multitask, and make decisions independently.
• Above-average written and verbal communication skills.
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to work effectively with a diverse group of individuals.
• Ability to accurately handle mathematical problems, including geometry (area and volume) and financial matters such as sums, unit costs, and understanding personal and business finance documents.
• Ability to drive an automobile, hold a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to work in the U.S. without current or future sponsorship.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products.
• Learn and comply with Company claim-handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Build skills to serve agents, insureds, and others effectively.
• Meet and communicate with claimants, legal counsel, and third parties.
• Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
• Study for, obtain, and maintain adjuster licenses when required by statute and within Company or legal timelines.
• Continually develop product knowledge through approved educational programs.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Competitive base salary.
• Matched 401(k).
• Fully funded pension plan once vested.
• Bonus programs.
• Paid time off, including holidays, vacation days, personal time, and sick leave.
• Excellent compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level