Claims Examiner - Auto PD
About The Position
The Auto Claims Examiner – Property Damage investigates, evaluates, and resolves commercial automobile claims involving property damage. The examiner serves as a point of contact for customers and directs decisions about the repair process from beginning to end. The role manages an individual claims inventory independently and works with body shops and other parties to negotiate repair pricing and assess liability. It calls for leadership and conflict-management skills, attention to detail, and a strong focus on customer service and technical outcomes. This is a hybrid role requiring three days per week in the office, with 10% travel. The position is incentive eligible. Base salary ranges are $61,900–$96,165 per year in O'Fallon, Missouri, and Alpharetta, Georgia, and $79,900–$124,085 per year in Morristown, New Jersey. Total compensation considers factors including location, responsibilities, qualifications, and business needs.
Requirements
- Proper adjuster licensing in all applicable states.
- One to three years of experience at a commercial auto carrier handling nationwide material-damage claims.
- Bachelor's degree.
- Exceptional written and verbal communication, evaluation, influencing, negotiation, listening, and interpersonal skills.
- Strong time-management and organizational skills.
- Ability to participate in active strategic discussions.
- Ability to work independently and in a team environment.
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.
- Willingness and ability to travel 10%.
Nice To Haves
- Claims experience with Commercial Middle Market customers.
- Creative, out-of-the-box thinking and a willingness to challenge the status quo.
Responsibilities
- Investigate, evaluate, and resolve nationwide commercial auto claims involving physical damage, salvage, rental, and related matters.
- Identify and assess coverage issues, draft coverage position letters, retain coverage counsel when necessary, and review counsel's opinion letters and analysis.
- Execute claims strategies to achieve quality, customer-service, and operational objectives.
- Coordinate vehicle inspections, review estimates, determine total-loss evaluations, manage rental and salvage, and establish clear expectations and timelines.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments.
- Review and determine the validity of supplement requests.
- Mentor less-experienced claims professionals.
- Support the strategy and operations of Auto claims.
- Assist with industry analysis and benchmarking studies.
- Prepare and present written and oral reports to senior management describing issues affecting evaluations and recommending reserves.
- Maintain a diary of all claims, post reserves promptly, and respond expeditiously to inquiries from insureds, counsel, underwriters, brokers, and senior management.
- Perform other duties as assigned.
Benefits
- Multiple medical plans
- Dental, vision, and prescription drug coverage
- 401(k) with generous matching
- Paid time off beginning at 20 days per year
- Up to 12 paid company holidays per year
- Two paid volunteer days
- Basic life and AD&D insurance
- Short- and long-term disability
- Paid parental leave of up to 10 weeks
- Student loan assistance
- Tuition reimbursement
- Backup child and elder care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
