Claims Examiner - Auto PD
About The Position
The Auto Claims Examiner – Property Damage investigates, evaluates, and resolves commercial automobile property damage claims. The examiner serves as Arch’s point of contact with customers and directs decisions about the repair process from start to finish. The role manages an individual claims inventory, works independently, and collaborates with body shops and others to negotiate repair pricing and assess liability. The position calls for leadership and conflict management skills, attention to detail, and a strong commitment to customer service and technically sound outcomes. The role handles nationwide commercial auto claims involving physical damage, salvage, rental, and related matters. It also supports claims strategy and operations, contributes to industry analysis and benchmarking, mentors less-experienced claims professionals, and prepares reports and reserve recommendations for senior management. This is a hybrid position requiring three days per week in the office and approximately 10% travel.
Requirements
- Proper adjuster licensing in all applicable states.
- One to three years of experience at a commercial auto carrier handling material damage claims nationally.
- Exceptional written and verbal communication, evaluation, influencing, negotiation, listening, and interpersonal skills.
- Strong time-management and organizational skills.
- Ability to participate in active strategic discussions and think creatively rather than accept the status quo.
- Ability to work independently and in a team environment.
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.
- Willingness and ability to travel 10%.
Nice To Haves
- Claims experience with Commercial Middle Market customers.
- Bachelor’s degree.
Responsibilities
- Investigate, evaluate, and resolve nationwide commercial auto claims involving physical damage, salvage, rental, and related claims.
- Identify and assess coverage issues; draft coverage position letters; retain coverage counsel when necessary; and review counsel’s opinion letters and analysis.
- Execute claims strategies to meet claims quality, customer service, and operational objectives.
- Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage, and establish clear expectations and timelines.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments.
- Review and determine the validity of supplement requests.
- Mentor less-experienced claims professionals.
- Support the strategy and operations of Auto claims.
- Assist with industry analysis and benchmarking studies.
- Prepare and present written and oral reports to senior management outlining evaluation issues and recommending reserves.
- Maintain a diary of all claims, post reserves promptly, and respond expeditiously to inquiries from insureds, counsel, underwriters, brokers, and senior management.
- Perform other duties as assigned.
Benefits
- Multiple medical plans, dental, vision, and prescription drug coverage.
- Competitive 401(k) with generous matching.
- Paid time off beginning at 20 days per year.
- Up to 12 paid company holidays per year.
- Two paid days of Volunteer Time Off.
- Basic life and AD&D insurance.
- Short- and long-term disability coverage.
- Paid parental leave of up to 10 weeks.
- Student loan assistance and tuition reimbursement.
- Backup child and elder care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
