Auto Claims Representative
About The Position
Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision throughout the claim life cycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to support accurate and timely claim outcomes. It includes completing the Company’s claims training program for the assigned line of insurance and developing foundational claims-handling, negotiation, settlement, and product knowledge. After initial in-person training, work-from-home flexibility may be available based on job responsibilities and as defined by the leadership team.
Requirements
- Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
- Ability to organize data, multitask, and make decisions independently.
- Above-average written and verbal communication skills.
- Ability to write reports and compose correspondence.
- Ability to resolve complex issues.
- Ability to maintain confidentiality and data security.
- Ability to effectively deal with a diverse group of individuals.
- Ability to accurately solve mathematical problems, including geometry (area and volume) and financial calculations such as sums and unit costs, and to understand personal and business finance documents.
- Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
- Ability to work in the U.S. without current or future sponsorship.
Responsibilities
- Investigate, evaluate, and settle entry-level insurance claims.
- Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products.
- Learn and comply with Company claim-handling procedures.
- Develop entry-level claim negotiation and settlement skills.
- Build skills to serve agents, insureds, and others effectively.
- Meet and communicate with claimants, legal counsel, and third parties.
- Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
- Study for, obtain, and maintain adjuster licenses if required by statute, within the timeline established by the Company or legal requirements.
- Complete the Company’s claims training program for the assigned line of insurance.
- Continually develop product knowledge through participation in approved educational programs.
Benefits
- Friendly work environment
- Structured training program
- Employee mentoring
- Competitive base salary
- Matched 401(k)
- Fully funded pension plan once vested
- Bonus programs
- Paid holidays
- Vacation days
- Personal time
- Sick leave
- Excellent compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
