General Manager of Retail | T-Mobile Arena
About The Position
The General Manager of Retail is responsible for the strategy, sales, operations, and retail merchandising for T-Mobile Arena. The role leads the store, ecommerce, and on-site warehouse teams to achieve sales and profit objectives through financial discipline and consistent operational procedures. The position oversees sales and merchandising execution for store operations, ecommerce strategy, and purchasing for the property, serving as a primary or secondary purchaser. The General Manager manages retail operations for games, concerts, and other events; builds and develops the Ecommerce Manager and VGK Manager; maintains strong client relationships; and uses sales and inventory data to develop an effective assortment. The role also establishes merchandising schedules, manages budgets and labor costs, implements inventory risk mitigation and markdown strategies, provides team feedback, and promotes excellent customer service and a safe, respectful work environment.
Requirements
- 5–6 years of retail and management experience.
- Relevant math and computer skills.
- Accountability, adaptability, dependability, collaboration, and respect.
- Demonstrated leadership skills and attributes.
- Proven ability to execute tasks and manage teams.
Nice To Haves
- Previous purchasing experience is strongly preferred.
- Knowledge of Retail Cloud and Shopify is preferred.
Responsibilities
- Develop visual merchandising schedules for game days, special events, holidays, and promotions.
- Ensure financial efficiency in labor costs, budgets, retail expenses, and related operations.
- Coordinate, prioritize, and communicate tasks and projects to support operational efficiency.
- Achieve key sales standards and measures with a strong focus on bottom-line results.
- Build, train, motivate, and inspire the Ecommerce Manager and VGK Manager.
- Build and maintain high-quality relationships with the client and serve as a general secondary point of contact for client strategy and communication.
- Purchase merchandise using responsible inventory practices for product categories to be defined later.
- Analyze data to build a high-quality, unique, and efficient assortment.
- Purchase inventory that meets client brand standards and is unique to R+R.
- Implement and execute inventory risk mitigation and markdown strategies at T-Mobile Arena.
- Oversee and execute product, merchandising, and sales operations for games, concerts, and other events.
- Provide clear performance and behavioral feedback to team members and address concerns.
- Set an example through outstanding attendance, a positive attitude, professionalism, and respect.
- Promote and contribute to an orderly and safe work environment.
- Maximize productivity through planning, critical thinking, and organizational skills, and by fostering a positive culture.
- Protect inventory from internal and external theft.
- Contribute positively as a teammate and to a winning culture, while treating others respectfully.
- Demonstrate world-class customer service and support colleagues who interact directly with customers.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Flexible Time Off Plan
- Paid parental leave
- Holiday time off, varying by site and state
- Personal leave
- Associate Shopping Program
- Health and wellness programs
- Discount Marketplace
- Identity theft protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential eligibility for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
