Retail E-Commerce Supervisor | T-Mobile Arena

Compass Group • Paradise, NV

11d • Onsite

About The Position

The Retail E-Commerce Supervisor collects online orders and prepares them for pickup and shipment. The role includes printing packing slips, retrieving and verifying products, packaging and shipping orders, organizing fulfillment, and communicating order updates and responses to customer inquiries.

The supervisor leads daily e-commerce fulfillment operations and supports the fulfillment team through coaching, training, and operational guidance. The position also maintains product and inventory accuracy, warehouse organization, and compliance with company policies and applicable regulations. It provides support for sporting and special events and communicates operational needs and issues to management.

Requirements

• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office Suite and willingness and ability to learn required business applications and systems.
• Attention to detail and organization.
• Punctuality, reliability, and availability for scheduled shifts, including nights, weekends, and holidays on an event basis.
• Ability to adapt quickly to fast-paced, high-volume environments.
• Ability to communicate effectively in English, both orally and in writing.
• Physical stamina and agility to remain mobile for long periods and stand for the duration of an entire shift.
• Ability to stand, walk, stoop, kneel, crouch, and bend.
• Ability to lift, push, and pull up to 50 lbs.

Responsibilities

• Deliver exceptional guest service and support a positive customer experience across retail and e-commerce interactions.
• Maintain knowledge of product offerings, pricing, inventory, and presentation standards.
• Oversee fulfillment team performance and provide coaching, training, and support.
• Respond to customer inquiries and service tickets through Gorgias in a professional and timely manner.
• Process and ship orders using ShipStation and organize BOPIS orders for pickup.
• Lead daily e-commerce fulfillment, ensuring orders are accurately and promptly processed, packed, and shipped.
• Perform cycle counts, inventory audits and adjustments, and product restocking.
• Update Shopify product listings and inventory levels as needed.
• Maintain warehouse organization and support inventory-control initiatives.
• Assist with event preparation, including count-ins, count-outs, setups, and operational support for sporting and special events.
• Monitor compliance with company policies, attendance standards, uniform requirements, meal and rest break regulations, and applicable state laws.
• Provide leadership in assigned areas and communicate operational needs, challenges, and opportunities to management.
• Demonstrate urgency, professionalism, and teamwork while completing daily responsibilities and supporting operational goals.
• Complete required documentation, including checklists, inventory records, transfer forms, and other operational paperwork.
• Uphold Levy Core Signature Principles and Rank + Rally service standards.
• Communicate order, inventory, and fulfillment issues to the E-Commerce Manager and assist with resolving operational concerns.
• Perform other duties as assigned.

Benefits

• Instapay (early access to wages) and high-interest savings through the One@Work app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed