E-Commerce Supervisor

Goodwill of North Georgia • Norcross, GA

7d

About The Position

The E-Commerce Supervisor supervises, manages, and coordinates production activities for an online retail store selling donated and new goods. The role also serves as a key holder in support of the e-commerce management team. The supervisor supports the team’s operations, customer service, merchandise categorization and sales reporting, while helping associates develop and grow within the organization.

Requirements

• High school diploma or GED.
• Two to three years of retail experience.
• Excellent oral and written communication skills in English and strong interpersonal skills.
• Certified and licensed to operate a forklift.
• Dependable transportation and an electronic communication device.
• Proficiency in Microsoft Office.
• Must begin employment wearing acceptable safety work shoes.
• Ability to adapt to growth and a changing environment within the agency.
• Ability to work in heat, cold, and dust.
• Ability to bend, reach, grasp, stand and/or walk for extended periods, and push, pull, and lift up to 30 pounds, with or without accommodation.
• Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

• Associate degree or completion of related retail management coursework.
• Bilingual ability.

Responsibilities

• Supervise e-commerce personnel during the assigned shift to ensure operational standards are met.
• Open the distribution center as the key holder and supervisor on duty.
• Develop, train, coach, and support e-commerce associates in their career growth.
• Follow agency policies, Donated Goods Retail standard operating procedures, and safety and security policies and procedures.
• Greet and assist donors and customers, ensuring customer needs are met and service is efficient and effective.
• Assist with and resolve complaints, and communicate complaints and issues to the management team.
• Maintain proficiency in tasks required at all workstations.
• Research and recognize current trends, opportunities, and competition to categorize merchandise and market donated and new goods.
• Perform and assist with all functions completed by e-commerce personnel.
• Track and report e-commerce sales and sales trends.
• Help maintain company records and reports accurately and in a timely manner.
• Attend meetings and training as required by the agency.
• Perform other duties as assigned by management.

Benefits

• Access to health insurance, vision insurance, life insurance, and a 403(B) retirement plan.
• Valuable training and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED