STR MGMT/e-COMMERCE SUPERVISOR

Kroger•Brownstown Twp, MI

About The Position

Manage the overall day-to-day operations of the store's e-Commerce department to achieve sales objectives, goals, and budgets. The role is responsible for staffing the department and developing associates to achieve desired results. The supervisor is expected to demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position leads the e-Commerce team, monitors department performance and expenses, ensures orders are fulfilled accurately and on time, and supports safe and effective department operations. It also involves supervising and coaching direct reports, completing performance reviews, and providing feedback.

Requirements

High school diploma or GED.
Proven supervisory experience.
Prior experience in the selection and hiring process.
Strong organizational skills.
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
Ability to stand for extended periods and/or walk constantly.
Ability to stoop, kneel, or crouch several times per hour.
Proficiency in Microsoft Office.
Excellent oral and written communication skills.
Strong leadership skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Bachelor's degree.
Experience with and knowledge of Point of Sale (POS).

Responsibilities

Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
Interview, select, and hire candidates to staff the online shopping department.
Meet product-flow demands and create schedules according to guidelines.
Develop associates to meet productivity standards and certify them once they meet or exceed goals.
Ensure associates follow local, state, and federal laws, food safety procedures, and company guidelines.
Train associates on the functions and duties of order selector and customer attendant roles.
Lead the team in planning, implementing, and executing e-Commerce initiatives.
Achieve or exceed weekly, period, and annual sales and wage budgets, along with other targeted goals, including customer satisfaction that leads to repeat sales.
Assist in analyzing and responding to the competitive landscape.
Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
Apply best practices for selecting appropriate substitutions when items are out of stock.
Follow processes for streamlining order collection, products, checkouts, and delivery.
Report inventory issues, such as out-of-stock items, to department heads in a timely manner.
Troubleshoot equipment and devices for the e-Commerce department.
Provide feedback to the store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans and programs.
Report item shelf-allocation issues to the division KOMPASS team.
Monitor and control department expenses.
Ensure preventative maintenance is performed on department equipment.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.