E-Commerce Shipping Supervisor

Corsair Memory•Duluth, GA

1d•Onsite

About The Position

The E-Commerce Shipping Supervisor leads outbound parcel operations, managing shipping associates and ensuring online orders are packed, labeled, and shipped accurately and on time. The role plans labor and workflow around order volume, carrier cutoffs, and service levels; coordinates carrier pickups and documentation; and drives safety, quality, productivity, and cost control. The supervisor also supports returns and shipment exceptions, maintains accurate records in warehouse and order management systems, and leads process improvements. The position requires planning for peak periods, including seasonal hiring, surge staffing, and extended shifts, and covering other shifts or functions as business needs require. Work takes place in a fast-paced warehouse and shipping dock, with required PPE and exposure to noise, temperature variation, and moving equipment. The role involves standing and walking for most of a shift and lifting and carrying up to 50 pounds, with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
At least 5 years of experience in shipping, warehouse, or e-commerce fulfillment operations, including at least 2 years in a lead or supervisory role.
Working knowledge of parcel shipping, including carrier services, manifesting, labeling, and cutoff times.
Experience with a WMS, OMS, or shipping software such as ProShip, ShipStation, ShipHero, NetSuite, or SAP.
Proficiency with Microsoft Office, especially Excel or Sheets for tracking labor and shipping metrics.
Strong leadership, communication, and problem-solving skills, including the ability to coach and motivate a diverse team.
Ability to prioritize and make sound decisions under tight deadlines and changing volumes.
Commitment to safety, accuracy, and quality on every shift.
Flexibility to work overtime, weekends, and extended hours during peak season.
Ability to stand and walk for most of a shift and lift and carry up to 50 pounds, with or without reasonable accommodation.
Ability to bend, reach, push, and pull and operate hand tools, scanners, and pack-station equipment.

Nice To Haves

Associate's or bachelor's degree in supply chain, logistics, or business.
Experience in a direct-to-consumer or multi-channel e-commerce environment, including Shopify, Amazon, or marketplace integrations.
Lean, Six Sigma, or continuous improvement training or certification.
Powered industrial truck certification and OSHA safety training.
Experience with labor planning, KPI dashboards, and cost-per-shipment analysis.
Bilingual English/Spanish skills.
Experience with ProShip is preferred.

Responsibilities

Supervise, schedule, and assign shipping associates across pick-to-ship, packing, labeling, and dock staging.
Hire, onboard, train, and coach team members; provide timely performance feedback and reviews.
Handle attendance, corrective action, and employee relations in partnership with HR.
Set daily goals and lead shift huddles covering volume, priorities, and safety.
Plan labor and workflow against order volume, carrier cutoffs, and service levels.
Ensure orders ship by carrier cutoff and escalate backlogs before pickups are missed.
Manage packing standards, packaging materials, and dimensional weight to control shipping costs and damage.
Oversee returns-processing handoffs and handle exceptions such as address errors, split shipments, and held orders.
Coordinate daily pickups and trailer loading with parcel and LTL carriers.
Verify manifests, tracking scans, and carrier documentation; resolve missed scans and pickup discrepancies.
Work with customer service and carriers to address lost, delayed, or damaged shipments.
Track and improve order accuracy, on-time ship rate, units per labor hour, and cost per shipment.
Audit outbound orders, investigate mis-shipments, and lead root-cause corrections.
Recommend and implement improvements to processes, layout, and automation, including batching, pack stations, and label printing.
Maintain accurate inventory and shipment records in WMS and OMS systems.
Enforce safety policies, PPE use, and safe equipment operation.
Investigate incidents and near misses and maintain a clean, organized, 5S-compliant work area.
Follow applicable hazmat, lithium battery, and carrier packaging regulations.
Plan for peak periods through seasonal hiring, extended shifts, and surge staffing.
Cover other shifts or functions as business needs require.
Stand and walk for most of a shift; lift and carry up to 50 pounds; bend, reach, push, and pull; and operate hand tools, scanners, and pack-station equipment.