E-Commerce Shipping Clerk

Goodwill Industries of the Inland Northwest•Spokane, WA

4d•Onsite

About The Position

The E-Commerce Shipping Clerk assists with merchandise flow within the E-Commerce department. The role pulls and shelves orders, ships merchandise according to the standards and procedures of the appropriate carrier, tracks packages online, maintains knowledge of ShopGoodwill/E-Books and related processes, keeps shipping records and paperwork, and maintains a clean, organized, and safe work area. A background check is required.

Requirements

Must pass a background check.
Demonstrate willingness and ability to follow the organization's directives, rules, policies, procedures, and standards.
Maintain agency confidentiality.

Responsibilities

Provide excellent customer service.
Follow Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
Acquire orders from ShopGoodwill/E-Books for shipping.
Ship sold merchandise according to current shipping vendor or other carrier requirements and procedures.
Acquire donated-goods boxes for shipping to minimize costs.
Use packing materials appropriately and pack fragile items to minimize or prevent loss while maximizing use of materials.
Produce end-of-day reports from the shipping vendor website or other carriers as directed.
Prepare accurate shipping records for merchandise sent out.
Assist with store merchandise returns as directed.
Provide backup support to E-Commerce Associates when directed.
Track packages using tracking numbers.
Attend mandatory training and facility or store meetings.
Follow policies, procedures, and directives to ensure personnel and property safety.
Work collaboratively with Workforce Development and Social Services to provide participant services.
Properly wear and maintain required personal protective equipment (PPE).
Maintain agency confidentiality.
Comply with health, safety, and fire standards and applicable local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.