e-COMMERCE/CLERK
About The Position
Selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. Assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars at pickup. Provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves receiving, selecting, staging, scanning, bagging, processing, and delivering online orders; communicating with customers about orders, substitutions, and exceptions; maintaining clean and organized staging areas and equipment; and following applicable laws, food safety procedures, and company guidelines. The employee may assist with training new e-Commerce team members and must be able to perform essential job functions with or without reasonable accommodation.
Requirements
- Ability to work without supervision.
- Ability to read shelf tags.
- Excellent oral and written communication skills.
- Basic math skills, including counting, addition, and subtraction.
Nice To Haves
- Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.
Responsibilities
- Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Follow local, state, and federal laws, food safety procedures, and company guidelines.
- Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
- Initiate and complete the selection process for customers’ online orders.
- Read and follow directions in the order note section.
- Ensure the quality and freshness of all selected items.
- Communicate with customers by portable phone and respond to calls professionally and promptly.
- Retrieve each customer’s order from staging locations, verify accuracy, and load it into the customer’s car.
- Process orders through the point-of-sale (POS) system.
- Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
- Scan and bag orders while following bagging standards.
- Communicate substitutions or order exceptions to customers at pickup.
- Maintain the organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, and item-location discrepancies, as well as invalid temperature types, to the store e-Commerce supervisor.
- Inspect equipment and report items needing repair to the store e-Commerce supervisor or other store management.
- Perform required opening and closing procedures.
- Learn and adapt to new and improved processes.
- Assist in training new e-Commerce team members.
- Meet or exceed productivity standards.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
