e-COMMERCE/CLERK

The Kroger Co.•Lexington, VA

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payment, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves receiving orders from Order Selectors, selecting and checking items, storing products in appropriate temperature zones, and processing orders through the point-of-sale system. Clerks communicate with customers about orders and substitutions, maintain staging areas and equipment, complete opening and closing procedures, meet productivity standards, and assist with training new team members. The position requires working cooperatively in a fast-paced environment and providing support to customers including minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in the order note section.
Ensure the quality and freshness of all selected items.
Communicate with customers using a portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify its accuracy, and load it into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies, as well as invalid temperature types, to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store e-Commerce supervisor or other store management.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.