E-Commerce Shipping Supervisor

CORSAIR • Duluth, GA

2d • Onsite

About The Position

The E-Commerce Shipping Supervisor leads daily outbound parcel operations and supervises the team responsible for accurately packing, labeling, and dispatching online orders on time. The role plans labor and workflow against order volumes, carrier cut-off times, and service levels; oversees carrier pickups and shipment documentation; and supports returns and shipment exception handling. The supervisor coaches and develops shipping associates while maintaining safety, accuracy, productivity, and quality across assigned shifts.

The position tracks shipping and labor performance, audits outbound orders, investigates errors, and implements process, layout, and automation improvements. It also maintains accurate shipment and inventory records in warehouse and order management systems, enforces safety and applicable shipping regulations, and plans staffing for peak periods. The role may cover other shifts or functions as business needs require.

Success is measured using targets including an on-time ship rate of 99% or higher, order accuracy of 99.5% or higher, zero preventable recordable safety incidents, meeting or exceeding shift goals for units shipped per labor hour, keeping shipping cost per order at or below budget, and meeting department goals for attendance and retention.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in shipping, warehouse, or e-commerce fulfillment operations, including at least 2 years in a lead or supervisory role.
• Working knowledge of parcel shipping, including carrier services, manifesting, labeling, and cut-off times.
• Experience with a warehouse management system (WMS), order management system (OMS), or shipping software such as ProShip, ShipStation, ShipHero, NetSuite, or SAP.
• Proficiency with Microsoft Office, especially Excel or Sheets for tracking labor and shipping metrics.
• Strong leadership, communication, and problem-solving skills, including the ability to coach and motivate a diverse team.
• Ability to prioritize and make sound decisions under tight deadlines and changing volumes.
• Commitment to safety, accuracy, and quality on every shift.
• Flexibility to work overtime, weekends, and extended hours during peak season.
• Ability to stand and walk for most of a shift in a warehouse environment.
• Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.
• Ability to bend, reach, push, and pull, and to operate hand tools, scanners, and pack-station equipment.

Nice To Haves

• Associate's or bachelor's degree in supply chain, logistics, or business.
• Experience in a direct-to-consumer or multi-channel e-commerce environment, including Shopify, Amazon, or marketplace integrations.
• Lean, Six Sigma, or continuous improvement training or certification.
• Powered industrial truck certification and OSHA safety training.
• Experience with labor planning, KPI dashboards, and cost-per-shipment analysis.
• Bilingual English/Spanish skills.
• Experience with ProShip is preferred.

Responsibilities

• Supervise, schedule, and assign shipping associates across pick-to-ship, packing, labeling, and dock staging.
• Hire, onboard, train, and coach team members; provide timely performance feedback and reviews.
• Handle attendance, corrective action, and employee relations in partnership with HR.
• Set daily goals and lead shift huddles covering volume, priorities, and safety.
• Plan shift labor and workflow to meet order volume, cut-off times, and same-day, next-day, and expedited service levels.
• Ensure orders ship before carrier cut-off times and escalate backlogs before pickups are missed.
• Manage packing standards, packaging materials, and dimensional weight to control shipping costs and damage.
• Oversee returns-processing handoffs and handle exceptions such as address errors, split shipments, and held orders.
• Coordinate daily pickups and trailer loading with parcel and LTL carriers, including UPS, FedEx, USPS, and regional carriers.
• Verify manifests, tracking scans, and carrier documentation; resolve missed scans and pickup discrepancies.
• Work with customer service and carriers to address lost, delayed, or damaged shipments.
• Track and improve order accuracy, on-time ship rate, units per labor hour, and cost per shipment.
• Audit outbound orders, investigate mis-shipments, and lead root-cause corrections.
• Recommend and implement process, layout, and automation improvements, including batching, pack stations, and label printing.
• Maintain accurate inventory and shipment records in the WMS and OMS.
• Enforce safety policies, PPE use, and safe equipment operation.
• Investigate incidents and near misses and maintain a clean, organized, 5S-compliant work area.
• Follow applicable hazmat, lithium battery, and carrier packaging regulations.
• Plan for peak periods, including seasonal hiring, extended shifts, and surge staffing.
• Cover other shifts or functions as business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED