E-Commerce Supervisor

Goodwill of North Georgia • Norcross, GA

6d

About The Position

The E-Commerce Supervisor supervises, manages, and coordinates production activities for an online retail store selling donated and new goods. The role also serves as a key holder in support of the e-commerce management team and may open the distribution center as the supervisor on duty. The position involves supervising and developing e-commerce associates, supporting customer service, handling merchandise categorization and marketing, and tracking sales. The supervisor performs work across all e-commerce workstations and supports accurate, timely company records and reports.

The position requires a high school diploma or GED and two to three years of retail experience. An associate degree or completion of related retail management coursework is preferred. The supervisor must be certified and licensed to operate a forklift, proficient in Microsoft Office, and able to work in varying conditions and meet the stated physical requirements. The role requires availability Monday through Sunday during operating hours as needed for business operations.

Goodwill of North Georgia offers access to health and vision insurance, life insurance, and a 403(B) retirement plan. The employer is an Equal Opportunity Employer and considers applicants based on qualifications and merit without regard to protected characteristics.

Requirements

• High school diploma or GED.
• Two to three years of retail experience.
• Excellent oral and written communication skills in English and strong interpersonal skills.
• Forklift operating certification and license.
• Dependable transportation and an electronic communication device.
• Proficiency in Microsoft Office.
• Must start employment wearing acceptable safety work shoes.
• Ability to adapt to growth and a changing environment within the agency.
• Ability to work in conditions that may include heat, cold, and dust.
• Ability to bend, reach, grasp, stand and/or walk for extended periods, and push, pull, and lift up to 30 pounds, with or without accommodation.
• Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

• Associate degree or completion of related retail management coursework.
• Bilingual ability.

Responsibilities

• Supervise e-commerce personnel during assigned shifts to ensure operational standards are met.
• Open the distribution center as key holder and supervisor on duty.
• Develop, train, coach, and support e-commerce associates for career growth within the organization.
• Comply with agency policies, Donated Goods Retail standard operating procedures, and safety and security procedures.
• Greet and assist donors and customers, and ensure customer needs are met through efficient and effective service.
• Assist with and resolve complaints, and communicate complaints and issues to the management team.
• Maintain proficiency in tasks required at all workstations.
• Research and recognize current trends, opportunities, and competition to categorize merchandise and market donated and new goods.
• Perform and assist with all functions completed by e-commerce personnel.
• Track and report e-commerce sales and sales trends.
• Help maintain company records and reports accurately and in a timely manner.
• Attend meetings and training as required by the agency.
• Perform other duties as assigned by management.

Benefits

• Access to health insurance.
• Access to vision insurance.
• Access to life insurance.
• Access to a 403(B) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED