T-Mobile - Retail Store Manager - Frederick, MD

United Wireless • Frederick, MD

4d

About The Position

The Retail Store Manager leads by example and inspires the team to deliver an exceptional customer experience, connecting customers to their world. The manager oversees store operations—including hiring, scheduling, training, marketing, and asset protection—and ensures the store operates smoothly, efficiently, and in alignment with company standards. This role is the primary point of contact for store employees and is responsible for building and maintaining a motivated, engaged, high-performing team while driving sales, customer experience, and operational results.

United Wireless is a wireless retailer headquartered in Farmington Hills, Michigan. Established in 2007, the company has more than 100 locations across 13 states. Its #BeTheBestU value reflects a commitment to helping team members reach their personal and professional potential. United Wireless describes its culture as inclusive, supportive, and focused on teamwork, growth, and innovation.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• Reliable transportation required.
• Flexible schedule required.
• 1–3 years of experience in retail sales and sales management required.
• Strong communication, leadership, and customer service skills.
• Ability to motivate, coach, and develop a team.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

• Previous leadership experience within a retail environment.

Responsibilities

• Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
• Provide exceptional customer service and assist with customer concerns when needed.
• Oversee staffing, scheduling, training, and employee development.
• Hire and onboard individuals who align with United Wireless values.
• Drive sales performance and ensure the store meets established goals and success metrics.
• Manage store inventory, merchandising, and operational excellence.
• Oversee marketing initiatives and ensure promotional programs are executed appropriately.
• Support loss prevention and asset protection efforts.
• Stay current on products, services, sales strategies, and leadership practices.
• Create an inclusive and positive environment where employees feel supported and motivated.
• Follow and enforce United Wireless policies, procedures, and standards.
• Maintain a productive, customer-focused, results-driven store environment.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance (for full-time employees).
• Short-term disability, long-term disability, and life insurance (for full-time employees).
• Paid time off (PTO) (for full-time employees).
• Employee phone discount on service (for full-time employees).
• Additional T-Mobile perks (for full-time employees).
• Hourly pay based on experience and qualifications, with eligibility for uncapped commission based on individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED