T-Mobile - Bilingual Retail Store Manager - Germantown, MD
About The Position
The Bilingual Retail Store Manager leads by example to inspire a team to deliver exceptional customer experiences and connect customers to their world. The manager oversees store operations—including hiring, scheduling, training, marketing, and asset protection—and ensures the store runs efficiently and in line with company standards. As the primary point of contact for store employees, the manager builds and maintains a motivated, engaged, and high-performing team while driving sales, customer experience, and operational results. United Wireless describes itself as a family-oriented wireless retailer headquartered in Farmington Hills, Michigan. Established in 2007, the company has grown to more than 100 locations in 13 states. Its stated core value is #BeTheBestU, focused on empowering employees to reach their potential personally and professionally. The company says it is committed to an inclusive culture and equal opportunity.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- High school diploma, GED, or equivalent required.
- Reliable transportation required.
- Flexible schedule required.
- 1–3 years of experience in retail sales and sales management required.
- Strong communication, leadership, and customer service skills.
- Ability to motivate, coach, and develop a team; work in a fast-paced environment; and manage multiple priorities.
- Ability to stand for extended periods and perform physical tasks as needed.
Nice To Haves
- Previous leadership experience within a retail environment preferred.
Responsibilities
- Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
- Provide exceptional customer service and assist with customer concerns when needed.
- Oversee staffing, scheduling, training, and employee development.
- Hire and onboard individuals who align with United Wireless values.
- Drive sales performance and ensure the store meets established goals and success metrics.
- Manage store inventory, merchandising, and operational excellence.
- Oversee marketing initiatives and ensure promotional programs are executed appropriately.
- Support loss prevention and asset protection efforts.
- Stay current on products, services, sales strategies, and leadership practices.
- Create an inclusive and positive environment where employees feel supported and motivated.
- Follow and enforce United Wireless policies, procedures, and standards.
- Maintain a productive, customer-focused, and results-driven store environment.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Paid time off
- Employee phone discount on service
- Additional T-Mobile perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
