T-Mobile - Retail Assistant Manager - Frederick, MD

United Wireless • Frederick, MD

4d • Onsite

About The Position

Work closely with the Store Manager to lead and develop the store team while supporting the company’s mission of earning customer loyalty. Help Sales Representatives succeed and reach performance goals, foster a customer-first culture grounded in the company’s core values, and ensure customers have a seamless, confident, solutions-oriented experience. Lead by example and contribute to a positive, high-performing team environment.

This role supports store sales, operations, customer satisfaction, team development, and the in-store customer experience. It is an hourly position with competitive pay based on experience and qualifications, plus eligibility to earn uncapped commission. Total compensation varies based on hourly wages, sales performance, and commission earnings.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• One to two years of customer service and/or sales experience, preferably in a retail environment.
• Reliable transportation required.
• Flexible schedule required for full-time employees.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

• Customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to support a smooth and efficient in-store experience.
• Stay up to date on products, services, leadership, and best practices.
• Guide and support team members on sales and customer service strategies.
• Support store maintenance and help ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members use store systems, tools, and communications effectively.
• Monitor key performance indicators to drive financial performance.
• Assist with controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to store sales, operational, and customer satisfaction goals.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance (for full-time employees).
• Short-term disability, long-term disability, and life insurance (for full-time employees).
• Paid time off (PTO) (for full-time employees).
• Employee phone discount on service (for full-time employees).
• Additional T-Mobile perks (for full-time employees).
• Uncapped commission eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED