T-Mobile - Retail Store Manager - La Plata, MD

United Wireless•La Plata, MD

About The Position

The Retail Store Manager leads by example and inspires the team to deliver an exceptional customer experience. The manager oversees store operations, including hiring, scheduling, training, marketing, and asset protection, and ensures the store runs efficiently and in alignment with company standards. As the primary point of contact for store employees, the manager builds a motivated, engaged, and high-performing team while driving sales, customer experience, and operational results. The role requires strong leadership and a thorough understanding of the retail environment. United Wireless describes itself as a family-oriented, fast-growing wireless retailer headquartered in Farmington Hills, Michigan. Established in 2007, the company has more than 100 locations across 13 states. Its culture emphasizes excellence, opportunity, teamwork, growth, innovation, inclusion, and helping employees reach their potential. This is an hourly position with competitive pay based on experience and qualifications. Employees can also earn uncapped commission based on individual performance. Total compensation varies according to hourly wages, sales performance, and commission earnings.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
High school diploma, GED, or equivalent required.
Reliable transportation required.
Flexible schedule required.
1–3 years of experience in retail sales and sales management required.
Strong communication, leadership, and customer service skills.
Ability to motivate, coach, and develop a team.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

Previous leadership experience within a retail environment.

Responsibilities

Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
Provide exceptional customer service and assist with customer concerns when needed.
Oversee staffing, scheduling, training, and employee development.
Hire and onboard individuals who align with United Wireless values.
Drive sales performance and ensure the store meets established goals and success metrics.
Manage store inventory, merchandising, and operational excellence.
Oversee marketing initiatives and ensure promotional programs are executed appropriately.
Support loss prevention and asset protection efforts.
Stay current on products, services, sales strategies, and leadership practices.
Create an inclusive and positive environment where employees feel supported and motivated.
Follow and enforce United Wireless policies, procedures, and standards.
Maintain a productive, customer-focused, and results-driven store environment.
Perform other duties as assigned.