T-Mobile - Retail Store Manager - Frederick, MD

United Wireless • Frederick, KS

5d • $18 - $21

About The Position

The Retail Store Manager leads by example and inspires the team to deliver an exceptional customer experience. This role oversees store operations, including hiring, scheduling, training, marketing, and asset protection, and ensures the store runs smoothly and in alignment with company standards. The manager is the primary point of contact for store employees and builds a motivated, engaged, high-performing team while driving sales, customer experience, and operational goals.

The manager leads and develops employees through coaching, feedback, recognition, and performance management; provides customer service and handles customer concerns as needed; and oversees staffing, employee development, inventory, merchandising, promotional programs, and loss prevention. The role requires keeping current on products, services, sales strategies, and leadership practices, while maintaining an inclusive, productive, customer-focused environment and enforcing United Wireless policies and standards.

This is an hourly position with competitive pay based on experience and qualifications. Employees may also earn uncapped commission based on individual performance. Total compensation varies according to hourly wages, sales performance, and commission earnings. Benefits are listed for full-time employees.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• Reliable transportation required.
• Flexible schedule required.
• 1–3 years of experience in retail sales and sales management required.
• Strong communication, leadership, and customer service skills.
• Ability to motivate, coach, and develop a team; work in a fast-paced environment; and manage multiple priorities.
• Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

• Previous leadership experience within a retail environment.

Responsibilities

• Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
• Provide exceptional customer service and assist with customer concerns when needed.
• Oversee staffing, scheduling, training, and employee development.
• Hire and onboard individuals who align with United Wireless values.
• Drive sales performance and ensure the store meets established goals and success metrics.
• Manage store inventory, merchandising, and operational excellence.
• Oversee marketing initiatives and ensure promotional programs are executed appropriately.
• Support loss prevention and asset protection efforts.
• Stay current on products, services, sales strategies, and leadership practices.
• Create an inclusive and positive environment where employees feel supported and motivated.
• Follow and enforce United Wireless policies, procedures, and standards.
• Maintain a productive, customer-focused, and results-driven store environment.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision benefits.
• Short-term disability, long-term disability, and life insurance.
• Paid time off (PTO).
• Employee phone discount on service.
• Additional T-Mobile perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED