T-Mobile - Bilingual Retail Store Manager - Germantown, MD

United Wireless•Germantown, MD

4d•Onsite

About The Position

The Bilingual Retail Store Manager leads by example to inspire the team to deliver an exceptional customer experience and connect customers to their world. The manager oversees all aspects of store operations, including hiring, scheduling, training, marketing, and asset protection, and serves as the primary point of contact for store employees. The role is responsible for building a motivated, engaged, and high-performing team; driving sales, customer experience, and operational results; and ensuring the store operates smoothly and in alignment with company standards. This is an hourly position with competitive pay based on experience and qualifications. Employees are eligible to earn uncapped commission, and total compensation varies based on hourly wages, sales performance, and commission earnings. Benefits listed apply to full-time employees. United Wireless is a wireless retailer headquartered in Farmington Hills, Michigan. Established in 2007, the company has grown to more than 100 locations in 13 states. Its core value, #BeTheBestU, reflects its focus on empowering team members to reach their potential. The company describes its culture as inclusive, supportive, and focused on teamwork, growth, and innovation.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
High school diploma, GED, or equivalent required.
Reliable transportation required.
Flexible schedule required.
1–3 years of experience in retail sales and sales management required.
Strong communication, leadership, and customer service skills.
Ability to motivate, coach, and develop a team.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

Previous leadership experience within a retail environment preferred.

Responsibilities

Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
Provide exceptional customer service and assist with customer concerns when needed.
Oversee staffing, scheduling, training, and employee development.
Hire and onboard individuals who align with United Wireless values.
Drive sales performance and ensure the store meets established goals and success metrics.
Manage store inventory, merchandising, and overall operational excellence.
Oversee marketing initiatives and ensure promotional programs are executed appropriately.
Support loss prevention and asset protection efforts.
Stay current on products, services, sales strategies, and leadership practices.
Create an inclusive and positive environment where employees feel supported and motivated.
Follow and enforce United Wireless policies, procedures, and standards.
Maintain a productive, customer-focused, and results-driven store environment.
Perform other duties as assigned.