Patient/Retail Services Manager
About The Position
The Patient/Retail Services Manager leads patient food-service quality, service, safety, and sanitation at Lake Cumberland Regional Hospital. The manager leads a goal-oriented patient ambassador team and promotes a hospitality-centered, guest-first environment focused on effective operations and consistently high-quality service. The role includes team recruiting, training, development, coaching, and support; educating patients, families, nursing, food-service staff, and other facility staff on nutritional needs; and coordinating food-service standards to support patient satisfaction and nourishment. Salaried managers are expected to work 50 to 55 hours per week.
Requirements
- Experience managing a team and working in customer service.
- Computer experience with word processing, spreadsheets, and various software.
- Must be willing to relocate for promotion opportunities.
- Must have or be willing to obtain a valid Serve Safe certification or equivalent.
- Interpersonal skills to interact with individuals of all backgrounds.
- Effective written, spoken, and non-verbal communication.
- Service-oriented mentality focused on exceeding expectations.
- Ability to maintain a positive and professional demeanor.
- Self-motivation and ability to prioritize projects and needs effectively.
- Willingness to support the team where needed to achieve outcomes.
- Integrity, respect, and discretion in business dealings.
- Attention to detail and ability to manage tasks effectively in a fast-paced environment.
Nice To Haves
- Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian.
- Working knowledge of Press Ganey/NRC Picker.
Responsibilities
- Provide leadership that supports a team environment fostering morale, passion, quality, and respect.
- Lead and manage team-member recruiting, training, and development.
- Perform daily inspections, patient rounding, assessments, coaching, and counseling of team members.
- Educate patients, families, nursing, food-service staff, and other facility staff on nutritional needs.
- Coordinate and evaluate food-service standards to ensure patient satisfaction and nourishment.
- Address issues and provide excellent customer service to correct them.
- Implement, manage, and maintain the patient ambassador program to deliver high-quality service.
- Collaborate with department, facility, and company leadership to achieve goals.
- Stay informed about patient satisfaction updates and current trends.
- Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
- Participate in patient experience workshops and projects led by the organization.
Benefits
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
