Patient Appointing Services Manager

Goldbelt, Inc. • Tacoma, WA

1d

About The Position

The Patient Appointing Services (PAS) Manager oversees Patient Appointing Services operations and ensures timely, accurate, and customer-focused appointment scheduling in accordance with DHA, DHN-IP, and MTF requirements. This position is contingent upon the successful award of a contract currently under bid.

The role manages PAS daily operations, staffing, workload, productivity, and service levels; oversees appointment scheduling and related processes; and monitors performance and service quality. The manager coordinates with MTFs and leadership on appointment access and operational issues, supports contingency operations and procedural changes, and performs additional duties as needed.

Requirements

• At least 3 years of healthcare scheduling, referral management, call center, or related experience.
• At least 1 year of supervisory or management experience.
• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.
• Ability to pass an employment background check.

Nice To Haves

• Knowledge of TRICARE, DHA access standards, and medical terminology.
• Associate degree in Healthcare Administration, Business, or a related field.

Responsibilities

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Tax-deferred savings options.
• Supplementary benefits.
• Paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed