Patient Appointing Services Lead

Goldbelt • Tacoma, WA

2d

About The Position

The Patient Appointing Services (PAS) Lead provides day-to-day operational support and guidance to PAS agents and assists management with workload coordination, quality, and customer service. This position is contingent upon the successful award of a contract currently under bid.

The role supports healthcare scheduling operations by guiding agents on procedures and business rules, monitoring workloads, assisting with quality monitoring and escalations, and helping ensure adherence to DHA, DHN-IP, and MTF procedures.

Requirements

• High school diploma or equivalent.
• At least 2 years of healthcare scheduling, customer service, or call center experience.
• Demonstrated knowledge of PAS procedures and appointment scheduling.
• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.
• Ability to pass an employment background check.

Nice To Haves

• Associate’s degree.
• Prior lead or senior-level experience.

Responsibilities

• Provide guidance and support to PAS agents on scheduling procedures and business rules.
• Monitor daily workload and assist with staffing and queue management.
• Support quality monitoring and identify training or performance needs.
• Assist with escalated beneficiary and clinic issues.
• Ensure agents follow DHA, DHN-IP, and MTF procedures.
• Assist management with reports, corrective actions, and operational updates.
• Serve as a point of contact for agents during daily operations.
• Perform additional duties as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Tax-deferred savings options.
• Supplementary benefits.
• Paid time off.
• Professional development opportunities.
• Competitive base salary commensurate with qualifications and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED