Patient Appointing Services Supervisor

Goldbelt•Tacoma, WA

2d•$35,000 - $43,000

About The Position

The Patient Appointing Services (PAS) Supervisor oversees daily PAS operations and staff performance to ensure appointment scheduling services meet DHA, DHN-IP, and MTF requirements. The position is contingent upon the successful award of a contract currently under bid. The role supervises PAS staff, coordinates daily workloads, monitors operational performance, and ensures appointment requests, cancellations, and rescheduling are handled accurately and promptly. The supervisor also reviews escalated issues, supports quality monitoring and corrective actions, and provides staff coaching, training, and feedback.

Requirements

High school diploma or equivalent.
At least 3 years of healthcare scheduling, call center, or related experience.
At least 1 year of supervisory or lead experience.
Ability to pass an employment background check.
Ability to manage multiple tasks and changing priorities.
Strong analytical and organizational skills.
Proficiency with Microsoft Office Suite.

Nice To Haves

Associate’s degree

Responsibilities

Supervise PAS staff and coordinate daily workloads.
Monitor call volume, wait time, abandonment, productivity, and quality.
Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
Review escalated beneficiary and MTF issues.
Conduct or support quality monitoring and corrective actions.
Provide coaching, training, and performance feedback.
Assist management with reporting and operational requirements.
Perform additional duties as needed.