Patient Appointing Services Supervisor

Goldbelt, Inc. • Tacoma, WA

1d

About The Position

The Patient Appointing Services (PAS) Supervisor oversees daily PAS operations and staff performance to ensure appointment scheduling services meet DHA, DHN-IP, and MTF requirements. The role includes supervising staff and coordinating workloads, monitoring operational performance and service quality, addressing escalated issues, and supporting management reporting and operational requirements. This position is contingent upon the successful award of a contract currently under bid.

Requirements

• High school diploma or equivalent.
• At least 3 years of healthcare scheduling, call center, or related experience.
• At least 1 year of supervisory or lead experience.
• Ability to pass an employment background check.
• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Associate’s degree

Responsibilities

• Supervise PAS staff and coordinate daily workloads.
• Monitor call volume, wait time, abandonment, productivity, and quality.
• Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
• Review escalated beneficiary and MTF issues.
• Conduct or support quality monitoring and corrective actions.
• Provide coaching, training, and performance feedback.
• Assist management with reporting and operational requirements.
• Perform additional duties as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Tax-deferred savings options.
• Supplementary benefits.
• Paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED