Patient Appointing Services Lead

Goldbelt • Tacoma, WA

7h

About The Position

The Patient Appointing Services (PAS) Lead provides day-to-day operational support and guidance to PAS agents and assists management with workload coordination, quality, and customer service. This position is contingent upon the successful award of a contract currently under bid.

Requirements

• High school diploma or equivalent.
• At least 2 years of healthcare scheduling, customer service, or call center experience.
• Demonstrated knowledge of PAS procedures and appointment scheduling.
• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.
• Ability to pass an employment background check.

Nice To Haves

• Associate’s degree.
• Prior lead or senior-level experience.

Responsibilities

• Provide guidance and support to PAS agents on scheduling procedures and business rules.
• Monitor daily workload and assist with staffing and queue management.
• Support quality monitoring and identify training or performance needs.
• Assist with escalated beneficiary and clinic issues.
• Ensure agents follow DHA, DHN-IP, and MTF procedures.
• Assist management with reports, corrective actions, and operational updates.
• Serve as a point of contact for agents during daily operations.
• Perform additional duties as needed.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with company matching.
• Tax-deferred savings options.
• Supplementary benefits.
• Paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED