Patient Appointing Services Supervisor

Goldbelt•Tacoma, WA

About The Position

The Patient Appointing Services (PAS) Supervisor oversees daily PAS operations and staff performance to ensure appointment scheduling services meet DHA, DHN-IP, and MTF requirements. This position is contingent upon the successful award of a contract currently under bid. Taku provides health operational capabilities supporting customers across scientific, clinical, technological, and program management areas. The annual pay range is $35,000 to $43,000, with a competitive base salary commensurate with qualifications and experience. Benefits include medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Requirements

High school diploma or equivalent.
At least 3 years of healthcare scheduling, call center, or related experience.
At least 1 year of supervisory or lead experience.
Ability to manage multiple tasks and changing priorities.
Strong analytical and organizational skills.
Proficiency with Microsoft Office Suite.
Ability to pass an employment background check.

Nice To Haves

Associate’s degree

Responsibilities

Supervise PAS staff and coordinate daily workloads.
Monitor call volume, wait time, abandonment, productivity, and quality.
Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
Review escalated beneficiary and MTF issues.
Conduct or support quality monitoring and corrective actions.
Provide coaching, training, and performance feedback.
Assist management with reporting and operational requirements.
Perform additional duties as needed.