Patient Appointing Services Manager

Goldbelt • Tacoma, WA

6h

About The Position

The Patient Appointing Services (PAS) Manager oversees PAS operations and ensures timely, accurate, customer-focused appointment scheduling in accordance with DHA, DHN-IP, and MTF requirements. This position is contingent upon the successful award of a contract currently under bid.

Requirements

• At least 3 years of healthcare scheduling, referral management, call center, or related experience.
• At least 1 year of supervisory or management experience.
• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.
• Ability to pass an employment background check.

Nice To Haves

• Knowledge of TRICARE, DHA access standards, and medical terminology.
• Associate degree in Healthcare Administration, Business, or a related field.

Responsibilities

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company matching
• Tax-deferred savings options
• Supplementary benefits
• Paid time off
• Professional development opportunities
• Competitive base salary commensurate with qualifications and experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed